Refund policy

If you need to make a return/exchange, please email us at orders@maternalinstinct.com.au to organise a return.

Our return policy is within 14 days of purchase.

Products returned must be accompanied with original receipt.

Products must be in original condition as purchased – it needs to be unwashed and unused, with the original tags or packaging attached.

For products purchased as part of a gift set, the entire gift set must be returned.

Sale items are not eligible for returns/exchanges.

Once we have received the returned item and are satisfied that the items is in its original, re-sellable condition, we will send you an email on your exchanged item or store credit.

For change of mind, we will exchange your products for a store credit. You will need to send the item back to us as indicated above. Only the cost of the merchandise will be credited. The freight charges will not be credited.

For wrong/faulty/damaged items.  All items are checked before despatching to you. However, if it happens where the item received is not what you ordered, or the item received is faulty/damaged, we will replace the item for you. The freight charges to send the new replacement item to you will be borne by Maternal Instinct. Please email us at orders@maternalinstinct.com.au within 48 hours of receiving the wrong/faulty/damaged items.

For wrong size ordered, if you have ordered the wrong size, you can return the item and exchange for the right size.  We will advise you of the new freight charges associated with sending the correct size to you.

For out of stock items. In some rare event that the stock runs out after you have placed your order, you will receive an email or phone call from us informing you that the product is out of stock and you have the option of exchanging it or receiving a refund.

Kindly send the return items to us at:
Online Department
Maternal Instinct
235 Moorabool Street
Geelong
Victoria 3220
Tel : (03) 5229 2293